Myvape website is a vape brand shop, which is known for its wide range of products and first-class customer service. We are striving, To provide you with the best quality products, but it can be, that they do not function as expected at the time of delivery or after a period of use. In this case, please feel free to contact us and we will take responsibility for you.
（These terms and conditions do not include disposable items, but are not limited to this）
1. What kind of guarantee does Myvapesite offer?
Each product has its own warranty period in the instructions for use, please read the item description carefully. We offer all our customers a maximum warranty period of up to 6 months. Specifically, we offer a 6-month guarantee on the starter kit, the box module and the battery as well as a 3-month guarantee on the evaporator (ohne Coils). The guarantee begins on the date the package is signed. Please check after receiving your order, whether there are quality problems.
2. Do I have to return a defective product??
Myvapesite is known for its customer service. To save you the shipping costs, you do not need to send these defects back. However, the following information is required to request a replacement.
1) Description of the defect.
2) Order number/date.
3) Serial number and warranty code.
4) Product name and quantity.
5) Video or pictures of defects.
Notice: Video/video links or images must clearly show the problem.If defects are found, Please inform your sales representative as early as possible or send us an email myvapesite@outlook.com We will solve your problem as quickly as possible.
3. What do I have to pay attention to when using or selling?
1) Keep records (Serial number) about the products;
2) If you sell it, please remind your customers of this, keep the packaging of the products and give you feedback about broken items as early as possible, and ask your customers, Providing you with evidence of broken items.
4. How do I deal with this?, if the goods do not arrive or do not correspond to the order?
If the goods received do not correspond to those ordered or are not as described, please take a photo or video of the goods, that you have received and contact us. We will meet within 24 Hours on weekdays will contact you.
5. When will MYVAPESITE send me a replacement?
1) Generally we will ship the replacement along with your new order, after we received the information about the defective products and confirmed the problems.
2) Sometimes, if the replacement is not available, we will ship your order first, if there are delays in delivery, and send you the replacement with your next order.
If you have any questions, please chat with us online or send us an email at , myvapesite@outlook.com thank you very much.
